Terms of Service

These Terms of Service (the “Terms”) are an agreement between GreenHorizon Ventures LLC, a Delaware limited liability company (“GreenHorizon,” “we,” or “us”) and the person or organization that uses ParcelOS (“you” or the “Customer”).

By creating an account, accessing a workspace, or using ParcelOS in any way, you agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind it, and “you” means that entity. If you do not agree, do not use ParcelOS.

ParcelOS is a hosted software service for managing land acquisition and resale work: importing and tracking prospects, running offer campaigns and direct mail, recording due diligence, managing inventory parcels, buyers and deals, and generating documents such as offer letters, contracts, and deeds from templates you control.

ParcelOS is a workflow tool, not a professional adviser. We do not provide legal, tax, title, escrow, appraisal, brokerage, investment, or real-estate advice, and nothing in the product or its templates constitutes such advice. We are not a law firm and do not represent you.

You must be at least 18 years old and capable of forming a binding contract to use ParcelOS. Accounts are provisioned by us or by your workspace's owner or administrator; ParcelOS does not offer open public self-registration.

You are responsible for the accuracy of your account information, for keeping your password confidential, and for all activity that occurs under your account. Accounts are personal to the individual user — give each colleague their own account rather than sharing credentials. Tell us promptly if you suspect unauthorized access.

ParcelOS organizes everything into workspaces. A workspace holds your parcels, prospects, buyers, deals, documents, and settings, and it is isolated from every other customer's workspace.

Each workspace has an owner. The owner and any administrators may invite or remove users, assign roles, and change workspace settings, and their actions bind the workspace. Roles determine what a user may see and do; it is your responsibility to grant each person the least access they need and to remove access promptly when someone leaves. You are responsible for your authorized users' compliance with these Terms.

Some features are available only on particular plans. Where the product offers a public link — such as a buyer progress portal — anyone holding that link can view the information it exposes without signing in. You are responsible for deciding who receives such a link and for disabling it when it is no longer needed.

Your data remains yours. You retain all rights to the content you put into ParcelOS. You grant us a limited license to host, process, transmit, back up, and display that content solely to provide and support the service, and to comply with the law.

ParcelOS is designed to hold information about third parties — property owners, prospects, buyers, co-sellers, and signers. You are responsible for that information: for collecting and using it lawfully, for having a proper basis to contact the people concerned, for honoring opt-out, do-not-mail, and suppression requests, and for complying with all laws that apply to your marketing and transactions. We provide suppression tools; using them is up to you.

You are responsible for the accuracy of what you enter. Documents, letters, and reports generated by ParcelOS reproduce the data in your workspace, so incorrect names, addresses, legal descriptions, parcel identifiers, dates, or dollar amounts will be carried into the output.

You agree not to:

• use ParcelOS for any unlawful, fraudulent, deceptive, or predatory purpose, including any attempt to mislead a property owner about the nature or value of a transaction;
• send mail or communications to people you have no lawful basis to contact, or ignore a recipient's request to stop;
• upload malicious code, or content that infringes another party's rights;
• attempt to access another workspace's data, defeat access controls, or probe, scan, or test the security of the service without our prior written permission;
• interfere with or place undue load on the service, circumvent rate limits or usage caps, or use automated means to extract data at scale;
• resell, sublicense, or make ParcelOS available to third parties as a service, other than to your own authorized users;
• reverse engineer, decompile, or copy the software, except where the law expressly permits it.

ParcelOS includes document templates and generates contracts, deeds, offer letters, notices, and reports from them. These are starting-point forms, provided as-is, and they are not legal advice. Making them available through software is not the practice of law, and no attorney-client relationship is created between you and GreenHorizon or any attorney who drafted or reviewed a template.

Real-estate law varies by state and changes over time — deed forms, recording and notarization requirements, disclosure duties, interest and usury caps, installment-land-contract rules, and consumer-protection obligations among them. No template can substitute for current, state-specific legal review.

Before you rely on, send, execute, or record any document produced by ParcelOS, you are responsible for reviewing it in full. That includes confirming that the form suits the specific transaction, parties, and property; verifying every name, date, dollar amount, legal description, and parcel identifier; adapting the document to the law of the state where the property sits; meeting all disclosure, recording, notarization, and witness requirements; and obtaining advice from a licensed attorney in the relevant jurisdiction. The same applies to due-diligence information: ParcelOS records what you enter, and does not verify title, ownership, boundaries, access, zoning, taxes, or condition.

ParcelOS can connect to third-party services. Those services are operated by others, not by us. Your use of them is governed by your own agreement with that provider, and we are not responsible for their availability, performance, pricing, or acts and omissions. If a third-party service changes or withdraws its functionality, the corresponding ParcelOS feature may change or stop working.

Where a service requires credentials, you supply your own. Keep them secure and revoke them when you stop using the integration. Our Privacy Policy lists the third-party services that may receive information.

ParcelOS is introducing an optional electronic-signature integration with DocuSign. It is not yet generally available in ParcelOS. DocuSign is a third-party service and is not provided, resold, or controlled by GreenHorizon. This section applies if and when the integration is available to your workspace and you choose to use it.

• If you connect DocuSign, you connect and maintain your own DocuSign account. ParcelOS does not share one DocuSign account across customers and does not purchase envelopes on your behalf.
• You are responsible for your DocuSign subscription and its cost, your envelope allowance and usage, the users and permissions in your DocuSign account, the recipients you choose, and your compliance with DocuSign's terms and with the electronic-signature laws that apply to your transactions.
• ParcelOS does not currently bill you for DocuSign usage. Amounts payable for DocuSign are payable by you to DocuSign under your own agreement with them, not to GreenHorizon.
• Your use of DocuSign is governed by your agreement with DocuSign, in addition to these Terms.
• Where the integration is available, ParcelOS may facilitate the connection — authorization, sending, status updates, and retrieval of completed documents — but we do not control DocuSign's availability, performance, commercial terms, or the legal validity of any signature it captures.
• When you initiate an electronic-signature workflow, you remain responsible for reviewing every document before sending it for signature, and for confirming that the correct recipients are named. See section 7.

ParcelOS can send offer letters as physical mail through Lob, a third-party print-and-mail provider. You connect your own Lob account and supply your own API credentials.

• Lob bills you directly for printing and postage. Those charges are separate from ParcelOS, and we are not a party to them. Any cost figure shown in ParcelOS is an estimate for planning only.
• ParcelOS distinguishes test mode from live mode. Live sends produce real, paid mail. You are responsible for reviewing a campaign before activating it, and for the resulting charges.
• You are responsible for the content and lawfulness of what you mail, for the accuracy of recipient addresses, and for honoring do-not-mail and opt-out requests.
• Delivery timing, print quality, and mail handling are determined by Lob and the postal service. We do not guarantee delivery, timing, or response rates.

ParcelOS is offered in plans that differ in the features they include. Viewing a price on our public site does not by itself create a subscription. The price and billing period shown to you before you complete a purchase are the ones that apply to that purchase.

ParcelOS subscriptions. ParcelOS may offer free and paid subscription plans. If you subscribe to a paid plan, the pricing, billing cycle, renewal terms, cancellation terms, and any other purchase terms presented to you at the time of subscription will apply and become part of these Terms. ParcelOS subscription charges are separate from charges imposed by third-party services.

Beta access. ParcelOS is in a limited early-access period. Access is granted by application and may be limited, suspended, or ended at our discretion. Beta workspaces receive Pro-level features free of charge for the duration of the Beta. During this period the service may change substantially, features may be added or withdrawn, and you should expect occasional defects. We will give reasonable notice before Beta access converts to a paid plan, and you may decline and stop using the service at that point.

Third-party costs are separate, and they are yours. Printing, postage, and other direct-mail usage are governed and billed under your own Lob account. Any DocuSign subscription and envelope usage are governed and billed under your own DocuSign account and your agreement with DocuSign. Those charges are never part of your ParcelOS subscription charges, and ParcelOS does not currently bill you for DocuSign usage.

Recurring monthly billing. Paid ParcelOS subscriptions are billed per workspace on a monthly cycle and renew automatically until the subscription is canceled. The amount and the billing period are displayed to you before you complete your purchase.

How payments are processed. Payments for ParcelOS subscriptions are processed through Stripe Managed Payments. For those transactions Link acts as the merchant of record, your purchase may be presented as “Sold through Link,” and your card or bank statement may show a descriptor that includes LINK.COM. Receipts and invoices for these payments are sent to you by Link. ParcelOS does not receive or store your full payment-card number.

Taxes. Where Managed Payments applies to your purchase, applicable sales tax, VAT, or GST may be calculated and collected as part of that purchase and may be added to the price displayed. Managed Payments does not cover every jurisdiction; where it does not apply, responsibility for indirect taxes may differ, and any taxes you owe on your own account remain yours.

Managing and canceling your subscription. You can view your orders and payment history, update the payment method used for future payments, and cancel your subscription through Link. Payment- and subscription-related support for these transactions, including refund requests, is handled through Link; support for the ParcelOS product itself remains with us. When a cancellation takes effect depends on how it is made and on what our payment provider reports back to us. Where a subscription is scheduled to end at the close of a period you have already paid for, ParcelOS shows that date in Settings → Billing & Plan. Changing between the ParcelOS Basic and Pro plans is not self-service; contact us.

Failed payments and read-only access. If a renewal payment is not collected, we may keep your workspace fully usable for a limited recovery period that we set. Our payment provider may attempt the payment again, on its own schedule; that schedule is determined by the provider and is not the same thing as our recovery period. If payment is not recovered in that period, or once a subscription has ended, the workspace becomes read-only: you can continue to open and export the data already in it, and creating or changing records, sending mail, and sending documents for e-signature are paused. We do not delete your workspace content because a payment failed.

ParcelOS, including its software, design, documentation, and the ParcelOS and GreenHorizon Ventures names and logos, belongs to GreenHorizon and its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use ParcelOS for your internal business purposes during your subscription or access period. All rights not expressly granted are reserved.

Document templates we supply may be used to produce documents for your own transactions. You may not redistribute, resell, or publish our templates as a standalone product. Templates you create or upload remain yours.

If you send us feedback or suggestions, we may use them to improve ParcelOS without obligation or compensation to you.

Each party may receive non-public information from the other. Each agrees to use the other's confidential information only to perform under these Terms, and to protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known to it, is independently developed, or must be disclosed by law — in which case the recipient will give notice where it is lawfully able to do so.

We treat your workspace content as your confidential information. How we handle personal information is described in our Privacy Policy.

We aim to keep ParcelOS available and reliable, but we do not currently offer a contractual uptime commitment or service-level agreement. The service may be unavailable during maintenance, or because of faults, third-party outages, or events outside our reasonable control.

We may modify, add, or remove features as the product develops. If we make a change that materially reduces core functionality you rely on, we will make reasonable efforts to give advance notice. Support is provided through the in-product support center and our contact page on a commercially reasonable basis.

We maintain backups of the production database and have tested our restore procedure. Backups are a disaster-recovery measure for the service as a whole, not a per-customer archival or undelete service, and you should keep your own copies of anything you cannot afford to lose.

You may stop using ParcelOS at any time, delete your user account from your profile settings, or ask us to close your workspace.

We may suspend or terminate access, in whole or in part, if you materially breach these Terms, if your use creates a security, legal, or operational risk, if required by law, or if we discontinue the service. Except where a breach or legal obligation makes it impracticable, we will try to give you notice first and an opportunity to correct the problem.

Before closing a workspace, you are responsible for retaining copies of information you need. Where reasonably practicable, we may provide a limited opportunity to retrieve workspace content following termination. After access ends, workspace content may be deleted in accordance with our Privacy Policy and applicable legal obligations.

Sections that by their nature should survive termination — including 5, 7, 13, 14, 17, 18, 19, and 20 — will continue to apply.

To the maximum extent permitted by law, ParcelOS and everything provided with it — including templates and generated documents — are provided “AS IS” and “AS AVAILABLE,” without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, or non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or secure against every threat, that defects will be corrected, or that any document, calculation, valuation, map, or due-diligence record produced or stored by ParcelOS is accurate, complete, current, or legally sufficient for your transaction. Decisions you make using ParcelOS are yours.

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business opportunities, loss of goodwill, or lost or corrupted data, arising out of or relating to these Terms or your use of ParcelOS, regardless of the legal theory and even if the party was advised that such damages were possible.

Paying customers. To the maximum extent permitted by applicable law, GreenHorizon Ventures LLC's total aggregate liability arising out of or relating to ParcelOS will not exceed the total fees actually paid by the customer to ParcelOS during the twelve months immediately preceding the event giving rise to the claim. If the customer has had a paid ParcelOS subscription for less than twelve months, the cap will be the total fees actually paid since the paid subscription began.

Free and Beta customers. For customers using ParcelOS without charge, including Beta access or any other free access, GreenHorizon Ventures LLC will have no monetary liability arising out of or relating to that free or Beta service, to the maximum extent permitted by applicable law.

These limits are aggregate. The cap applies to all claims taken together, not separately to each incident, each defect, each bug, or each claim. Multiple claims do not increase the cap.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence. These limits allocate risk between the parties and are a fundamental basis of the bargain between us.

You will defend, indemnify, and hold harmless GreenHorizon and its officers, employees, and agents from any third-party claim, and any resulting losses, damages, and reasonable legal costs, arising out of your content, your transactions, the documents you generate, send, execute, or record, your mailings and other communications, your use of third-party services through ParcelOS, or your breach of these Terms or of applicable law.

We will notify you promptly of any such claim, allow you to control the defense with counsel of your choosing, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes liability or an admission on us without our written consent.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

The state and federal courts located in the State of Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or ParcelOS, and each party consents to personal jurisdiction and venue there.

Before starting formal proceedings, please contact us so we can try to resolve the matter directly — most disputes can be settled that way.

We may update these Terms as ParcelOS develops or as the law requires. When we do, we will revise the effective date at the top of this page, and for material changes we will give additional notice — for example by email or an in-product message — before they take effect. Continuing to use ParcelOS after the effective date of a change means you accept the updated Terms. If you do not accept them, stop using the service and ask us to close your workspace.

These Terms, together with our Privacy Policy and any in-product legal notice you accept, are the entire agreement between us about ParcelOS and supersede earlier discussions on the subject. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the rest will remain in force.

Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to you may be sent to the email address on your account; notices to us should use the details below. We are independent contractors, and these Terms create no partnership, agency, or employment relationship.

GreenHorizon Ventures LLC, a Delaware limited liability company, operator of ParcelOS.

Email staging@getparcelos.com, or use our contact page.

See also our Privacy Policy.